Because EnthiosHub is an intermediary, disputes about an Event (delivery, quality, refunds, conduct) are primarily between the Attendee and the Organizer.
1.2
The Company provides tools to raise and track such disputes and may, at its discretion, facilitate resolution (e.g., by relaying communications, applying refund/settlement holds, or reversing settlements from funds attributable to the Organizer), but is not obliged to adjudicate or to fund any outcome.
If unresolved, escalate to the Grievance Officer (grievance@enthioshub.com) per the Grievance Redressal Policy. Grievances are acknowledged within 48 hours and resolved within the statutory timelines.
Any dispute between You and the Company that is not resolved through the above steps shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by the Company.
4.2
The seat and venue of arbitration is [YOUR CITY], India; the language is English; and the award is final and binding.
4.3
Nothing prevents the Company from seeking urgent interim or injunctive relief from a competent court.
Initiating a chargeback without first attempting resolution through the Platform may be treated as a breach. The Company may contest illegitimate chargebacks and recover costs from the responsible party.
Claims should be raised promptly. Claims brought more than [12] months after the event giving rise to them may be barred, to the extent permitted by law.
Review by a licensed advocate recommended before publication.
Questions About Our Legal Terms?
For any legal inquiries, data protection questions, or formal grievances, our designated Grievance Officer is available to assist you in compliance with the IT Rules, 2021.